Contact information
How to Reach Us: For all questions about orders, shipping, refunds, or general inquiries, please contact us by email: info@kdbessentials.com. This is our official communication channel. We do not manage customer service through social media DMs.
Response Time: We aim to respond to all emails within 24-48 hours. During busy seasons (holidays, sales, launches), response time may be slightly longer, but we will do our best to assist you quickly.
Order Inquiries: When contacting us about an order, please include your:
- Order number
- Full name used at checkout
- Details of your inquiry (photos if reporting damage/defect)
Business Hours: Our team operates during the following hours:
- Monday-Friday: 9AM-5PM EST
- Saturdays: 9AM-3PM EST
- Closed on Sundays
Note: KDB Essentials is a small business. Every email is personally read and answered, so your patience is greatly appreciated.